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Terms & Conditions

1 INTRODUCTION

1.1 These Terms of Sale set out the terms and conditions on which products are supplied to you as a buyer on www.store.calconuae.com. The owner and operator of the Site are CalCon Store E-Commerce Owned by CalCon Technical Supply and Services LLC, a limited liability company registered in the United Arab Emirates (“UAE”), with its office located in Dubai, UAE.

1.2 Please read these terms carefully before you submit your order via the Site. By placing an order on the Site, you are agreeing to be bound by these Terms of Sale with immediate effect

2 ORDER ACCEPTANCE

2.1 Supplier.
Each product in your order is sold by us

2.2 Order Acceptance.
Our acceptance of your order will take place when we notify you of our acceptance in writing (e.g., by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing or through a call and will not charge you for the product.

2.4 Cancelling Order.

You have the option of canceling your order before it is out for delivery for any reason.

2.3 Payment
We accept payment by,

• Via Bank transfer
• Cash on Delivery (an amount not exceeding 5000)

2.5 Our cancellation.
We may cancel your order(s) if:
• you do not make any payment to us when it is due;
• you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products; or
• you do not, within a reasonable time, allow us to deliver the products to you or collect them from us.

3 DELIVERY OF YOUR ORDER

3.1 Delivery Costs
The costs of delivery will be as displayed to you on our Site.

3.2 Delivery Date
This information will be displayed to you on our Site.

3.3 Delivery Delays:
• If the delivery is delayed by an event outside of our control, then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay.
• If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will notify you of how to rearrange delivery or collect the product.
• If you do not collect the product from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot, we will contact you for further instructions. If despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection, we will cancel your order.

3.4 ID Requirement Upon Delivery
We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

3.5 Title to Products
A product will be considered owned by you and your responsibility from the time we deliver the product to the delivery address, and you have paid for the product.

3.6 Invoice
We will issue an electronic invoice for your purchase and send such an invoice to the email address you provided to us.

3.7 RETURNS
The table below sets out our conditions for returns:

Return Return (Possibility) Return Condition
1 You have received the wrong product.
2 You have received a product that is not as described on the Site; or
3 You have received a damaged product. 		Yes Within seven days of receipt of shipment. The product is unused, in original unbroken packaging, and includes all tags.
If you have received the product and no longer required / Wrong item ordered Yes, Within 2 days of receipt of shipment. Delivery will be the sole responsibility of the customer. The product is unused, in original unbroken packaging, and includes all tags.

3.8 Non-returnable Products
• You do not have a right to return, replace, or exchange products in respect of:
a. Products that have been used or damaged by you or are not in the same condition as you received them.
b. any consumable product which has been used or installed.
c. Products with tampered or missing serial numbers; or
d. Products that fall under specific categories such as Calibration certificates of the product, or any disposable.

3.9 Contacting Us (arrange a Return):
You may contact us through email (sales@calconuae.com), or by calling our call center on 04 222 8181

3.10 Your Refund:
• For delivered products, we will refund you the product amount (excluding the amount paid for the original shipping fees) in full.
• if the products are faulty or not as described on our Site; or
• if your reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery, etc...
• In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
For products not delivered, you will receive a full refund if you cancel the order under the clause.

3.11 Refund Procedure
We would issue a refund to you depending on the method you used for payment, as follows:
You will receive a voucher / Cash according to the reason for the return of the product.

    If you are returning the product because of our fault, you will get the cashback to your bank account within 7 days.
    If you are returning the product due to your personal preference, the payment will be in a cash voucher which can use for future purchases from our store.

You won't get any kind of refund if the product is found used/damaged unless it's a manufacturing defect.

3.12 Refund Timescale
Your refund will be initiated once your product is received back in our customer fulfillment center and inspected by our team, and the final refund will be received by you as follows:

    a) If the refund is to your bank account, within 7 -14 days depending on the customer back from the day on which we receive the product back in our customer fulfillment center;
    b) If your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfillment center and inspected by our team; or
    c) If you have canceled your order before shipping, an automated refund will be provided back to you.

4 GENERAL

a) Governing Law.
These Terms of Sale and any non-contractual rights or obligations arising out of or in connection with it shall be governed by and construed in accordance with the laws of the UAE
b) Dispute Resolution:
If you are not satisfied with any products that you have purchased using our Site, you should contact us through email (sales@calconuae.com), or by calling our call center on +971 4 222 8181